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Elements and Performance Criteria

1. Identify and collect information relevant to strata community management.
   • Information requirements in relation to strata community are specified.
   • Information sources are identified and accessed.
   • Information is collected according to organisational requirements.
2. Organise and assess information.
   • Information is collated and organised in a suitable format to allow analysis and decision making.
   • Information is assessed for relevance, accuracy, and consistency with organisational reporting requirements.
   • Information is recorded, stored and retrieved using suitable business equipment and technology, and in line with client privacy and confidentiality requirements.
3. Review information needs.
   • Information is reviewed in consultation with strata community to confirm its sufficiency.
   • Gaps in data are identified and addressed, where necessary.
   • Information database is maintained according to own role and responsibility.
   • Feedback on future information needs is obtained and incorporated into existing information collection and reporting processes.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Information must include:	strata community: by-laws fees and levies functions insurance management of disputes meetings obligations of owners and tenants operation powers public liability repairs and maintenance scope of decision making property characteristics: accessibility for people with disabilities common property energy costs energy efficiency lot boundaries safety strata community management company services strata community management legislation and regulations.
Organisational requirements must include collecting information:	in an efficient manner using suitable business equipment and technology in line with time and resource constraints with due regard to privacy and confidentiality requirements.

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Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also gather and organise information relevant to strata community management in a format that is suitable for decision making.

The person must demonstrate this performance by correctly gathering and organising the information needed to respond to five routine requests for information in relation to the operation of a strata community scheme. Each request for information must address a different strata community management topic from the following:

operations and functions of a strata community

by-laws

characteristics of the property

strata community management company services

strata community legislation and regulations.

In doing the above, the person must:

determine information requirements and provide information to meet identified and defined purposes

identify and address gaps in collected data

apply organisational practices, ethical standards and legislative requirements associated with gathering and organising property information in a format suitable for decision making

source, organise and use information in compliance with applicable industry and legal requirements

use consultative processes to review, maintain and improve existing information collection and reporting processes.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

data security and safe record-keeping practices

internal and external sources of information relating to managing strata community schemes

organisational policies and procedures relating to collecting and using information, including privacy and confidentiality

organisational record-keeping and filing systems

procedures for using office equipment and technology

key requirements of federal, state or territory legislation and local government regulations relating to:

managing strata community schemes

roles of strata managers

software applications used to access, store and retrieve data

types of information management systems used in strata community management.

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